Poznan: Translating Entrepreneurship into Understanding Business Services

For Poznań, Poland’s fifth largest city, 2016 was a fantastic year. Not only were 1,700 new firms set up, taking advantage of the city’s convenient location between Warsaw and Berlin, but also Poznań attracted more tourists — the number of overnight stays skyrocketed by 18 per cent. In addition, the manufacturing and retail sector grow by nine and thirteen per cent respectively, labour productivity increased by six per cent and unemployment didn’t even reach two per cent — the lowest in Poland.  Continue reading Poznan: Translating Entrepreneurship into Understanding Business Services

Smaller CEE Cities are Becoming Attractive to BSS Investors

The last two decades have seen massive growth in the BSS (Business Support Services) industry across the globe, and in Central and Eastern Europe (CEE), as well, for that matter. It is the CEE region which particularly shows how the business climate and the combination of all the measures taken are crucial for the development of the sector and can result in making doing business easier. Continue reading Smaller CEE Cities are Becoming Attractive to BSS Investors

Shared Service Centres Offering Smaller Polish Cities a Brighter Economy

As a business grows and becomes more complex, sooner or later, it will begin to encounter many challenges to managing and controlling its operations and costs and maintaining efficiencies. For this reason an increasing number of global businesses have decided to transfer a portion of their business activities to a shared service centre (SSC) and to implement a new operating model within their organisations.

Gerard Murray, Deloitte CE CFO, and Deloitte CE Business Services Centre Sponsoring Partner, talks about the development of the sector, the opportunities offered by the city of Rzeszów, where Deloitte has opened a shared services centre for Central Europe in 2016, as well as about the Polish companies benefitting from outsourcing. Continue reading Shared Service Centres Offering Smaller Polish Cities a Brighter Economy

Jeffrey Puritt: In Outsourcing, Understanding Is About More Than Speaking the Same Language

Outsourcing is being transformed; new outsourcing destinations, digitalisation, automation and the Internet of Things are only a few of the elements that are shaping it now.

Jeffrey Puritt, president and CEO of TELUS International, which operates delivery centres in eight countries, including Romania and Bulgaria, spoke to Andrew Wrobel about how his company selected the two emerging European countries, as well as about the newest trends in the sector and global outsourcing standards, during the Brexit and Global Expansion Summit in London. Continue reading Jeffrey Puritt: In Outsourcing, Understanding Is About More Than Speaking the Same Language

Brexit Doesn’t Mean Business Is “On Hold”

“There is no clear plan of how Brexit is going to play out, but the best thing we can do is to make decisions that move businesses forward instead of putting them on hold. We have heard some businesses talking about leaving the London area, yet we have seen others moving in. I think it’s going to carry on that way for a little while yet,” says Kerry Hallard, president of the Global Sourcing Association, in an interview with Emerging Europe.

Belarusian Tech Companies Lead a Global Technological Advance in Outsourcing and Product Development

This year, Belarus was shortlisted as a top outsourcing destination of 2016, by the UK-based Global Sourcing Association (GSA). The country was also included in the Top 30 Locations for Offshore Services by Gartner. These two successes prove that Belarus has a great potential to becoming a leading IT outsourcing destination — according to Uniter’s IT Industry in Belarus 2016 report, more than 90 per cent of Belarusian companies out of almost existing 1,000 firms, developed customised software, in 2015.  Continue reading Belarusian Tech Companies Lead a Global Technological Advance in Outsourcing and Product Development