For Poznań, Poland’s fifth largest city, 2016 was a fantastic year. Not only were 1,700 new firms set up, taking advantage of the city’s convenient location between Warsaw and Berlin, but also Poznań attracted more tourists — the number of overnight stays skyrocketed by 18 per cent. In addition, the manufacturing and retail sector grow by nine and thirteen per cent respectively, labour productivity increased by six per cent and unemployment didn’t even reach two per cent — the lowest in Poland. Continue reading Poznan: Translating Entrepreneurship into Understanding Business Services
Large cities have been on the radar of foreign companies that are looking to outsource in Poland, for several years now. With its academic potential, IT traditions and proximity to the large pool of talent in Ukraine and Belarus, Lublin is an interesting alternative. Continue reading Lublin: Building a Reputation as a Business Services Destination
The last two decades have seen massive growth in the BSS (Business Support Services) industry across the globe, and in Central and Eastern Europe (CEE), as well, for that matter. It is the CEE region which particularly shows how the business climate and the combination of all the measures taken are crucial for the development of the sector and can result in making doing business easier. Continue reading Smaller CEE Cities are Becoming Attractive to BSS Investors
As a business grows and becomes more complex, sooner or later, it will begin to encounter many challenges to managing and controlling its operations and costs and maintaining efficiencies. For this reason an increasing number of global businesses have decided to transfer a portion of their business activities to a shared service centre (SSC) and to implement a new operating model within their organisations.
Gerard Murray, Deloitte CE CFO, and Deloitte CE Business Services Centre Sponsoring Partner, talks about the development of the sector, the opportunities offered by the city of Rzeszów, where Deloitte has opened a shared services centre for Central Europe in 2016, as well as about the Polish companies benefitting from outsourcing. Continue reading Shared Service Centres Offering Smaller Polish Cities a Brighter Economy
The latest ISG (Information Services Group) Index revealed that the European, Middle Eastern and African (EMEA) market saw solid regional growth in Q3 2016, with increases in both the value and volume of contracts. Continue reading CEE’s Contributions to EMEA’s Outsourcing Income Is Substantial And Still Growing
Outsourcing is being transformed; new outsourcing destinations, digitalisation, automation and the Internet of Things are only a few of the elements that are shaping it now.
Jeffrey Puritt, president and CEO of TELUS International, which operates delivery centres in eight countries, including Romania and Bulgaria, spoke to Andrew Wrobel about how his company selected the two emerging European countries, as well as about the newest trends in the sector and global outsourcing standards, during the Brexit and Global Expansion Summit in London. Continue reading Jeffrey Puritt: In Outsourcing, Understanding Is About More Than Speaking the Same Language
“There is no clear plan of how Brexit is going to play out, but the best thing we can do is to make decisions that move businesses forward instead of putting them on hold. We have heard some businesses talking about leaving the London area, yet we have seen others moving in. I think it’s going to carry on that way for a little while yet,” says Kerry Hallard, president of the Global Sourcing Association, in an interview with Emerging Europe.
This year, Belarus was shortlisted as a top outsourcing destination of 2016, by the UK-based Global Sourcing Association (GSA). The country was also included in the Top 30 Locations for Offshore Services by Gartner. These two successes prove that Belarus has a great potential to becoming a leading IT outsourcing destination — according to Uniter’s IT Industry in Belarus 2016 report, more than 90 per cent of Belarusian companies out of almost existing 1,000 firms, developed customised software, in 2015. Continue reading Belarusian Tech Companies Lead a Global Technological Advance in Outsourcing and Product Development
The global outsourcing sector is developing rapidly — both on the vendor’s and the buyer’s side — and it is essential to introduce global outsourcing standards, Kerry Hallard, CEO of the newly rebranded Global Sourcing Association, told Emerging Europe in a video interview. Continue reading The Newly Branded Global Sourcing Association Makes Standards its Priority
It is common knowledge that the German market for IT services is suffering from a severe shortage of IT skills. While the economy is thriving and order books are full across the production and service sectors, there’s a cap on growth in the IT industry – there are simply not enough people to fulfil all the orders. Since the IT industry is characterised by a high intensity of labour, the lack of developers, project managers, quality assurance professionals and consultants is having a severe impact. Continue reading Outsourcing in Germany: Stop Talking at and Start Talking to
The National Statistical Committee’s recent data on science and innovation in Belarus is rather disappointing. The number of applications for patents fell from 1933 in 2010 to a mere 691 in 2015. Continue reading Falling Student Numbers and Declining R&D Result From Lack of Funds
Outsourcing is being transformed; digitalisation, automation, the Internet of Things, these are only a few of the elements that are shaping it now. All of these factors, as well as the outcome of the recent EU referendum in the United Kingdom and the subsequent Brexit are all coming together to reduce the existing out sourcing landscape to ashes, not only on the domestic market here in the British Isles but also further afield. Continue reading The Global Outsourcing Industry — the Rise of the Phoenix