Outsourcing is being transformed; new outsourcing destinations, digitalisation, automation and the Internet of Things are only a few of the elements that are shaping it now.
Jeffrey Puritt, president and CEO of TELUS International, which operates delivery centres in eight countries, including Romania and Bulgaria, spoke to Andrew Wrobel about how his company selected the two emerging European countries, as well as about the newest trends in the sector and global outsourcing standards, during the Brexit and Global Expansion Summit in London. Continue reading Jeffrey Puritt: In Outsourcing, Understanding Is About More Than Speaking the Same Language
“There are significant points of divergence between the two tiers of development in the CEE region: one is the top performing countries, namely the Czech Republic, Hungary, Poland and Slovakia. Then there is the other group of countries such as Croatia, which was suffering from recession for six years and is only starting to recover now or Montenegro,” says Marcin Petrykowski, regional head, CEE, S&P Global Ratings, in an interview with Emerging Europe.
“Brexit will have a greater impact on Europe in 2017 and the UK’s GDP may go down by 3 per cent by 2020,” says Rafal Kierzenkowski, head of the UK Desk, OECD Economics Department Membership of the European Union, in an interview with Emerging Europe.
“There is no clear plan of how Brexit is going to play out, but the best thing we can do is to make decisions that move businesses forward instead of putting them on hold. We have heard some businesses talking about leaving the London area, yet we have seen others moving in. I think it’s going to carry on that way for a little while yet,” says Kerry Hallard, president of the Global Sourcing Association, in an interview with Emerging Europe.
“We are trying to galvanise the wider business community across Europe in order to influence the change and the outcome of what will happen in terms of trade negotiations, together. We want to ensure that there is an influence from the bottom up and that businesses have a voice, however, whatever the outcomes, Brexit will be good for Europe as a whole, not just in the UK because it is in everybody’s interest that Europe remains strong,” says Anne-Marie Martin, Chief Executive at the Council of British Chambers of Commerce in Europe (COBCOE), in an interview with Emerging Europe.
“Fighting the disruptive power of technology is pointless. Technology has transformed traditional industries and will continue to do so. Now, we need to figure out how we can transform global expansion,” says Fernando Faria, the founder of and managing director at the Brexit and Global Expansion Summit in London, during an interview with Emerging Europe.
Currently, there are around 600 BPO, SSC, ITO and R&D centres, across Poland, employing almost a quarter of a million people and the sector is set for further growth.
Jadwiga Emilewicz, Undersecretary of State at the Ministry of Economic Development, spoke to Wiktor Doktór, President of the Pro Progressio Foundation, about the development of the business services’ sector and the opportunities that the so-called “aspiring cities” offer in this sector. Continue reading Encouraging All Polish Cities and Towns to Take Advantage of the Technological New Age
Historically, decisions related to corporate international expansion have been about investment in physical assets such as office buildings, roads, airports, factories, dams, labs and science parks. Continue reading Global Expansion in the Digital Age