Earlier this month I had the pleasure of chairing a panel of thought leaders and industry experts at the European Bank for Reconstruction and Development (EBRD) in London. The subject matter was centred on the ICT industry in the Ukraine specifically, and the broader Central and Eastern European (CEE) region in general. Continue reading Is the CEE Region About to Steal the Outsourcing Crown From India?
The global sourcing industry is at a juxtaposition.
Nine out of ten inhabitants of the city of Gdynia are happy with their lives, according to the latest Social Diagnosis, which measures the objective and subjective quality of life in Poland. Continue reading Gdynia: Combining Quality of Life With Business Potential
In every fast developing and efficiency-oriented business there comes a time to look for new solutions. For Rockwool, a company that originated in Denmark over a century ago and which is now present across 28 countries around the world, that moment came in 2016 and resulted from the Rockwool Group strategy. Continue reading How to Prepare an Organisation Before Deciding to Outsource
For Poznań, Poland’s fifth largest city, 2016 was a fantastic year. Not only were 1,700 new firms set up, taking advantage of the city’s convenient location between Warsaw and Berlin, but also Poznań attracted more tourists — the number of overnight stays skyrocketed by 18 per cent. In addition, the manufacturing and retail sector grow by nine and thirteen per cent respectively, labour productivity increased by six per cent and unemployment didn’t even reach two per cent — the lowest in Poland. Continue reading Poznan: Translating Entrepreneurship into Understanding Business Services
Large cities have been on the radar of foreign companies that are looking to outsource in Poland, for several years now. With its academic potential, IT traditions and proximity to the large pool of talent in Ukraine and Belarus, Lublin is an interesting alternative. Continue reading Lublin: Building a Reputation as a Business Services Destination
Saying that Ukraine is an attractive but difficult market is nothing new. Situated in the heart of Europe, it is close, big and well-educated. It is cheap and abundant in resources, both natural and human. It is industrial, agricultural and hi-tech. However, at the same time it is unstable; it is corrupt; it has contradicting laws, unjust courts and a war inside the country. It has a big and aggressive neighbour and weak state institutes. It also has a mentality that was being developed for 70 years on the other side of the Iron Curtain. Continue reading See the New Ukraine and Benefit From the Best by Partnering or Investing in IT
Kraków is number one in Europe, in the outsourcing industry for the third time, and number nine globally, with more than 160 SSC / BPO companies and over 60,000 employees, says Elżbieta Koterba, deputy mayor of the city of Kraków. She spoke to Emerging Europe about the real estate and infrastructural projects the city is working on, Kraków advantages and the challenges the city is facing. Continue reading Kraków Is Growing Into a Green and Liveable Working and Living Place
With the fast-developing IT sector and most IT firms occupying refurbished Soviet-era office buildings, demand for modern office space is sky-rocketing, says Volodymyr Zhenchak, CEO and the owner of Galereja Centre Ltd, which has developed the Forum Lviv shopping centre, and vice-chairman of the board of the shopping centre. He spoke to Eva Keller about Innovation District IT Park, which his company is developing and looking for partners for.
Continue reading The Innovation District IT Park Will Help Lviv Become CEE’s IT Hub
Not only is the city of Vilnius growing its population, unlike the rest of Lithuania, but it is also becoming increasingly younger, says Remigijus Šimašius, mayor of Vilnius. He talked to Emerging Europe about the city’s most recent infrastructural projects, its key sectors and the challenges it is facing. Continue reading ‘Cosy’ Vilnius Offers a Vibrant Life/Work Mix for its Growing Population
In recent years Ukraine has shown it has much to offer the IT sourcing sector, from a highly skilled workforce of young professionals to a busy community of foreign investors and the support of the Ukrainian government. Continue reading Ukraine Continues to Make Waves as an IT Outsourcing Destination
Jacek Jaśkowiak, mayor of Poznań, spoke to Emerging Europe about the new real estate projects awaiting investors as well as the growth of the IT, business services and the automotive sector.
Sirin Software started in March 2014, and has grown quickly. The company now employs 30 IT specialists. In 2016, it merged with another firm in order to expand its service portfolio.
Alexander Nikitenko, CEO of Sirin Software, spoke to Jerry Cameron about how the company was started, the firm’s presence in the US as well as its future expansion plans. Continue reading Sirin Software — A Ukrainian Firm Conquering Global Markets
As a business grows and becomes more complex, sooner or later, it will begin to encounter many challenges to managing and controlling its operations and costs and maintaining efficiencies. For this reason an increasing number of global businesses have decided to transfer a portion of their business activities to a shared service centre (SSC) and to implement a new operating model within their organisations.
Gerard Murray, Deloitte CE CFO, and Deloitte CE Business Services Centre Sponsoring Partner, talks about the development of the sector, the opportunities offered by the city of Rzeszów, where Deloitte has opened a shared services centre for Central Europe in 2016, as well as about the Polish companies benefitting from outsourcing. Continue reading Shared Service Centres Offering Smaller Polish Cities a Brighter Economy
The latest ISG (Information Services Group) Index revealed that the European, Middle Eastern and African (EMEA) market saw solid regional growth in Q3 2016, with increases in both the value and volume of contracts. Continue reading CEE’s Contributions to EMEA’s Outsourcing Income Is Substantial And Still Growing
Belarus wants to be a link between the European Union and the Eurasian Economic Union. It is using its geographic location and economic advantages to attract more foreign investors. One of the key advantages is its pool of young specialists.
Sergei Popkov, Belarusian minister of Communications and Informatisation, spoke to Nikodem Chinowski. They discussed the government’s priorities for the implementation of internet solutions to business and the rapid dissemination of internet access among young Belarusians. Continue reading “e-Belarus”: Embracing the Internet and its Possibilities
PandaDoc empowers businesses and individuals to lead paperless and productive work lives by building effective and designed documents. They claim that thanks to their product the average contract value goes up by 15 per cent, each employee saves one hour of their time and the close rate grows by 10 per cent.
Mikita Mikado, CEO at PandaDoc, spoke to Justyna Wrobel about the company’s 5,000 customers, the recently introduced Add-on Store and the origins of the company as well as its plans for development. Continue reading PandaDoc — Rolling Sales Procedures Together So Everyone Succeeds
“There is no clear plan of how Brexit is going to play out, but the best thing we can do is to make decisions that move businesses forward instead of putting them on hold. We have heard some businesses talking about leaving the London area, yet we have seen others moving in. I think it’s going to carry on that way for a little while yet,” says Kerry Hallard, president of the Global Sourcing Association, in an interview with Emerging Europe.
This year, Belarus was shortlisted as a top outsourcing destination of 2016, by the UK-based Global Sourcing Association (GSA). The country was also included in the Top 30 Locations for Offshore Services by Gartner. These two successes prove that Belarus has a great potential to becoming a leading IT outsourcing destination — according to Uniter’s IT Industry in Belarus 2016 report, more than 90 per cent of Belarusian companies out of almost existing 1,000 firms, developed customised software, in 2015. Continue reading Belarusian Tech Companies Lead a Global Technological Advance in Outsourcing and Product Development
Hi-Tech Park (HTP) Belarus was set up a decade ago and today, it is home to 164 IT companies whose total revenues are approaching $1 billion. Apps developed by HTP residents are used by almost 1 billion people in 193 countries across the globe.
Dr Valery Tsepkalo, director of HTP, spoke to Andrew Wrobel about the park’s growth within the first decade, as well as its residents and the fast-developing Belarusian IT sector. Continue reading HTP: Belarus’ Engineers Are Leading a Cool Revolution
Increasingly, more young Belarusians are choosing a career in the IT sector. In 2010, some 20,000 people had a job in the industry and that number grew to 36,000 in 2015, according to the Belarusian National Statistical Committee. Out of those, 25,000 software engineers work in companies that are residents of High Tech Park Belarus (HTP). Continue reading Young Well-Paid IT Specialists Are Making Belarus Known Internationally
The global outsourcing sector is developing rapidly — both on the vendor’s and the buyer’s side — and it is essential to introduce global outsourcing standards, Kerry Hallard, CEO of the newly rebranded Global Sourcing Association, told Emerging Europe in a video interview. Continue reading The Newly Branded Global Sourcing Association Makes Standards its Priority
It is common knowledge that the German market for IT services is suffering from a severe shortage of IT skills. While the economy is thriving and order books are full across the production and service sectors, there’s a cap on growth in the IT industry – there are simply not enough people to fulfil all the orders. Since the IT industry is characterised by a high intensity of labour, the lack of developers, project managers, quality assurance professionals and consultants is having a severe impact. Continue reading Outsourcing in Germany: Stop Talking at and Start Talking to
New VAT forms that companies submit to the tax office and an updated list of products and services with a lower VAT rate are only a few of the procedures that have resulted from the Ministry of Finance’s five recent decrees. In July 2016, the Parliament approved new amendments to the VAT law in order to reduce informal economy. The Ministry of Justice plans on fighting the informal sector even further with terms of imprisonment for up to 25 years for tax fraud. Provisions against tax evasion have recently been introduced. Continue reading Do Your Homework First and Starting Business in Poland is Easier
The European Outsourcing Association has just announced its shortlist for the Outsourcing Destination of the Year 2016 and one of the countries on the shortlist is Belarus. Continue reading Belarus Is One of the Top Outsourcing Destinations of 2016
Emerging Europe Live is a series of engaging studio panel discussions about topics relevant to the region. The first episode in the series is entitled CEE: The Outsourcing Destination and premiered on 25 April 2016. The programme excerpts are available below. Continue reading Emerging Europe Live: CEE — The Outsourcing Destination
The SSC/BPO industry in Poland is still gaining momentum, therefore the need for talent remains strong. Local business leaders have made a great deal of effort to position this business as strategic to the Polish economy. Since then recognition, tailor-made educational programmes and industry-specific labour law regulations have all resulted in an inflow of talent. Continue reading SSC/BPO — Sourcing Talent On Poland