Complaints

We can look into complaints about anything we have published which is within our control. We adhere to the Standards Code adopted by IMPRESS and can only deal with complaints which relate to an alleged breach of the standards set out in this Code.

We can only deal with your complaint if you are:

  • personally and directly affected by an alleged breach of the Code
  • a representative group affected by an alleged breach of the Code, where there is public interest in your complaint
  • a third party seeking to ensure accuracy of published information

We are regulated by IMPRESS, but initial complaints must be made to us Emerging Europe in writing at the following address:

e: complaints@emerging-europe.com
t: +44 20 3808 8558
a: 86-90 Paul Street, London EC2A 4NE, United Kingdom

We will acknowledge your complaint by e-mail or in writing within seven days and will normally respond to your complaint with a final decision within 21 days. If we uphold your complaint, we will inform you of the remedial actions we have taken.

If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 days of submitting your complaint, then you can refer your complaint to the independent regulator IMPRESS at the following address: