Poland is already a business services leader in Europe and is still going up. In the last two years, the market has grown by 50 per cent. Since the beginning of 2013, 66 new BPO centres have been established and 18,000 new jobs have been created in Poland, says the ABSL’s ‘Business services sector in Poland’ report. According to analysts, the total number of employees should increase from the current 128,000 to 150,000 people by the end of 2015.
At the moment, there are 470 centres with foreign capital, belonging to 325 investors, mostly from the US, France, the UK and Germany in the country.
Most of them are located in Poland’s 10 major cities: Krakow, Warsaw, Wroclaw, the Tri-city, Lodz, the Katowice agglomeration, Poznan, Bydgoszcz, Szczecin and Lublin. Krakow is still the biggest centre with over 21,600 employees (24 per cent of all employed in the sector).
Taking into account the types of centres, the most popular are shared services centres (SSC) — 165, which give jobs to over 44,000 people. They’re followed by research and development centres (R&D) — 113 with 21,600 employees. Across 109 BPO centres there are 33,700 employees. 21,000 people work in ITO centres and 7,700 in 10 other types of business services facilities.
Most centres serve the financial sector, about 50 per cent. Other popular sectors include production, technologies and telecommunication. All of them provide services in 40 different languages.