Made in Emerging Europe

The Bratislava-based firm transforming business communication

New investment will accelerate CloudTalk’s growth and product innovation, mainly in enhancing its AI-powered cloud phone system and contact centre solutions.

In the emerging Europe region’s biggest raise of the year so far, Slovak firm CloudTalk earlier this month secured 26 million US dollars in new funding to lead the new era of AI-powered voice communication.

The Bratislava-based company, founded in 2016, which has developed an AI-powered calling solution and call centre software for modern businesses, successfully raised the money in a Series B round co-led by KPN Ventures and Lead Ventures and supported by existing investors Point Nine Capital, henQ, Presto Ventures, and Orbit Capital.

“It’s been fun to see how our product solves challenges for over 4,000 sales and customer-facing teams across more than 100 countries, powering more than 400 million customer conversations. That translates into an unbelievable 665 years of calling,” says Martin Malych, CEO of CloudTalk.

The new investment will strategically accelerate CloudTalk’s growth and product innovation, mainly in enhancing its AI-powered cloud phone system and contact center solutions. This funding comes at a crucial time when sales and customer service teams worldwide are aiming at improving performance and efficiency during major economic changes.

“We’ve seen a growing demand for cloud communication tools that can effectively address the challenges of customer-facing teams,” says Malych.

“Users want a phone solution that helps with basic things like boosting call quality, increasing pickup rates, and improving CRM hygiene. But they also want the phone solution to be smart. For example, to summarise calls with artificial intelligence, automate note-taking, and monitor customer opinion via sentiment analysis. That’s why our focus is now intensely on AI, maximising team efficiency, optimising conversations, and driving revenue growth for our clients.”

Improving human conversations

CloudTalk says that it is firmly committed to improving human conversations and interactions in the business world. It aims to advance its AI-driven communication solutions, ensuring smooth integration with modern business tools and providing seamless interactions for users worldwide​​​​​​​​.

The firm adds that it is focused on building a platform that not only meets the evolving needs of the remote workforce but also exceeds customer expectations with innovative features like AI-powered diallers, conversational intelligence, and speech recognition.

“CloudTalk’s vision is to create a unified ecosystem for sales and customer service teams’ communication where every professional can engage in more productive  and meaningful conversations,” the firm declares.

KPN Ventures, a major telecom operator in the Netherlands and lead investor in the Series B round, is fully behind CloudTalk’s mission.

“We are impressed with CloudTalk’s intuitive AI solutions and its ability to meet the dynamic needs of modern businesses. Their commitment to excellence and innovation perfectly aligns with our vision,” says Sem Alberga, investment director at KPN Ventures.

“This investment is a leap towards our ‘moonshot’ goals,” concludes Malych. “Not just in terms of financial growth, but in fundamentally transforming how businesses communicate.”

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