Chişinău in Moldova, a country sandwiched between Ukraine and Romania, with a population of 2.5 million, could be Europe’s next outsourcing champion. Atlanta was this...
Tag - Peter Ryan
In 2022, Ukraine’s IT sector exported more services than the year before. Its resilience and agility have shown what the country, and more broadly, the emerging Europe...
We should not only encourage future leaders to learn but also provide them with a platform to do so. I have not worked for, or even managed a business services...
There is no single panacea, be it automation or remote working, to solve the various problems confronting the world of work. Instead, firms that make the best use of the...
There is no great secret to attracting foreign investment. It takes collaboration, a great ecosystem, an ability to retain talent, and a genuine commitment to ESG...
Poland now ranks below only South Africa and India in the preferences of global CX executives. Poland has been named as Europe’s favourite offshore CX delivery location...
The Estonian Investment Agency has once again set the standard for other investment promotion agencies in the region to follow. For the second year in a row...
Cold War Conversations brings together some of the most incredible and moving stories from a period of history that continues to fascinate audiences across the world...
Poland is now the world’s third favourite offshore CX delivery location, according to new research from Ryan Strategic Advisory, which provides market research and...
A digital mindset will be crucial to helping SMEs recover from the international trade slump caused by Covid-19. Governments will need to play their role too. Just how...
Numerous research studies show a strong correlation between employee experience and customer experience, with one claiming that companies with highly-engaged employees...
With a score of 92.11 out of a possible 100, Enterprise Estonia, the Estonian government’s agency responsible for promoting foreign direct investment into the country...
What was once old is new again in front-office business process outsourcing (BPO), with the growth in interest for Central and Eastern European delivery into key demand...