There are tremendous opportunities for markets in the European nearshore to attract BPO investment. But destinations must offer linguistic diversity and a tech savvy...
Tag - Ryan Strategic Advisory
In 2022, Ukraine’s IT sector exported more services than the year before. Its resilience and agility have shown what the country, and more broadly, the emerging Europe...
We should not only encourage future leaders to learn but also provide them with a platform to do so. I have not worked for, or even managed a business services...
Czechia is unquestionably a BPO powerhouse, but it needs to invest in talent to make sure things stay that way. A few weeks ago I was in Prague, where I joined one...
There is no single panacea, be it automation or remote working, to solve the various problems confronting the world of work. Instead, firms that make the best use of the...
Poland now ranks below only South Africa and India in the preferences of global CX executives. Poland has been named as Europe’s favourite offshore CX delivery location...
The Estonian Investment Agency has once again set the standard for other investment promotion agencies in the region to follow. For the second year in a row...
Poland is now the world’s third favourite offshore CX delivery location, according to new research from Ryan Strategic Advisory, which provides market research and...
A digital mindset will be crucial to helping SMEs recover from the international trade slump caused by Covid-19. Governments will need to play their role too. Just how...
With a score of 92.11 out of a possible 100, Enterprise Estonia, the Estonian government’s agency responsible for promoting foreign direct investment into the country...
What was once old is new again in front-office business process outsourcing (BPO), with the growth in interest for Central and Eastern European delivery into key demand...