The Covid-19 pandemic amplified the importance of e-government and digital technologies as key tools for interaction between governments, society and business.
As a result, the number of users accessing government services online across the emerging Europe region more than doubled. That growing demand encourages larger investments in public service digitisation from governments and international institutions.
There are already plenty of good examples of digital services across the region: Estonia’s Bürokratt virtual assistant, for example, the world’s first AI public services assistant, helps citizens find and use speedy and efficient digital public services.
In the Czech Republic, the country’s Labour Office has used digital tools to significantly shorten the processing time parental allowance, child benefit or housing benefit applications by almost two thirds.
In Silesia in Poland meanwhile, municipal public data is being published on an open data platform to stimulate the local economy.
However, eight out of 11 countries in the region which are EU members remain below the EU average when it comes to digitalisation – meaning that more work needs to done.
This video is part of Digital Future of CEE, a regional discussion series, powered by Emerging Europe, Microsoft and PwC.
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