Looking beyond emerging Europe can offer a new perspective on how our region can improve. This week brought me to Nairobi, Kenya’s capital and largest city with a...
Tag - Outsourcing
Chişinău in Moldova, a country sandwiched between Ukraine and Romania, with a population of 2.5 million, could be Europe’s next outsourcing champion. Atlanta was this...
In the dynamic realm of outsourced GBS, maintaining a competitive edge is imperative. The GBS.World Competitive Index for CX and Back Office provides an insightful...
There are tremendous opportunities for markets in the European nearshore to attract BPO investment. But destinations must offer linguistic diversity and a tech savvy...
In 2022, Ukraine’s IT sector exported more services than the year before. Its resilience and agility have shown what the country, and more broadly, the emerging Europe...
Emerging Europe countries are well positioned to understand that a country such as Rwanda can emerge from difficult circumstances and can become a credible business...
Czechia is unquestionably a BPO powerhouse, but it needs to invest in talent to make sure things stay that way. A few weeks ago I was in Prague, where I joined one...
Marginalised communities that are typically excluded from employment represent a massive potential workforce. They include people with disabilities, older workers, those...
A merger of two leading emerging Europe edtech firms could provide a boost for the region’s drive to become a global hub for digital skills. Two of emerging...
Poland now ranks below only South Africa and India in the preferences of global CX executives. Poland has been named as Europe’s favourite offshore CX delivery location...
For companies looking to expand their workforce, outsourcing and outstaffing have long been the traditional options. But one Moldovan start-up is challenging the status...
What’s the next move for IT service providers to adapt and thrive in the post-pandemic context? Companies will have to move away from the model of providing cheap...
